The Flex is hiring a French-Speaking Customer Experience Specialist to become the voice and heartbeat for our guests and landlords. You will ensure every interaction is smooth, efficient, and memorable by managing communications, solving problems, and leveraging our in-house technology.

What You'll Do

Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.
Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
Accurately document interactions, feedback, and resolutions to help improve service quality.
Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.

What We're Looking For

Fluency in French and English, both written and spoken.
Proven experience in customer service.
Excellent communication and interpersonal skills.
Strong organizational abilities and composure under pressure.
Tech-savvy — comfortable using PMS, CRM, and digital support tools.
A problem-solving mindset with empathy, patience, and meticulous attention to detail.

Nice to Have

Experience in hospitality, real estate, or tech-enabled platforms.

Technical Stack

PMS tools
CRM
Digital support tools

Team & Environment

You will work closely with our Operations and Tech teams in a collaborative environment.

Benefits & Compensation

Be part of the revolution reshaping the $4T global rental industry.
Work with a high-performing, supportive international team.
Real career progression opportunities as we expand globally.
Competitive compensation plus performance-based incentives.
Remote-first, results-driven culture — work from anywhere.

Work Mode

This is a global, remote-first position.

We’re building a team of A-Players — ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.