Responsibilities
- Protect the integrity of games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary.
- Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained.
- Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management.
- Stay current with fraud and user behavior trends, identifying new methods for detection and prevention in order to share insights across departments and implement recommendations.
- Support management and internal teams on ad hoc requests and fraud reviews as needed.
- Work collaboratively with other departments to develop and optimize fraud-related processes, as well as related policies and best practices.
- Ensure compliance with anti-money laundering, including Know Your Customer ("KYC") and gaming regulations, as well as the integrity of our games and contests by monitoring activities that may violate our policies.
- Partner with the Customer Support team to develop and implement protocol and training for reviewing and resolving support issues pertaining to identity verification, document authentication, user deposits / withdrawals, chargebacks, suspicious user behavior, and investigations.
- Work in cross-functional teams to design and manage scalable fraud prevention / risk mitigation systems, as well as back-office processing systems around payment operations and support.
Work Arrangement
Hybrid
Team
Structure: Part of the dynamic Fraud Ops team. Works collaboratively with other departments including Customer Support and internal teams.
Additional Information
- This is a 12-week contract role with the possibility of conversion to full-time depending on performance and business needs. Conversion is not guaranteed.
- Benefits are not provided during the contract period.
- Contract pay rate is $24.04 per hour.
- Headquartered in Las Vegas, NV.
- May require working weekends as part of hybrid schedule.
