About the Role
The engineer will work directly with clients to implement, customize, and support software solutions in operational settings, bridging technical development with field requirements.
Responsibilities
- Deploy and configure software systems at customer locations
- Collaborate with clients to understand operational workflows
- Diagnose and resolve technical issues during on-site engagements
- Adapt software solutions to meet specific client needs
- Work alongside product and engineering teams to relay field feedback
- Ensure deployed systems integrate with existing client infrastructure
- Provide real-time troubleshooting during implementation phases
- Document on-site activities and technical configurations
- Support post-deployment monitoring and optimization
- Participate in iterative development based on field performance
- Coordinate with project managers for deployment timelines
- Train client personnel on system usage and best practices
- Maintain clear communication between technical and non-technical stakeholders
- Identify opportunities for product improvements from field data
- Follow security protocols during on-site installations
- Assist in writing technical specifications for new features
- Respond to urgent system outages or performance issues
- Validate software updates in production-like environments
- Gather requirements for future development cycles
- Ensure compliance with industry standards during deployment
Nice to Have
- Master's degree in engineering or computer science
- Prior experience in field engineering roles
- Knowledge of industrial control systems
- Experience supporting mission-critical applications
- Security clearance or ability to obtain one
- Familiarity with robotics or automation platforms
- Background in defense or aerospace sectors
- On-call support experience
- Multilingual communication skills
- Certifications in cloud or systems administration
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid model with field deployment requirements
Team
Cross-functional engineering and client-facing teams
What We Value
- Hands-on problem solving in unpredictable environments
- Clear communication across technical and operational teams
- Ownership of deployed systems from start to finish
- Continuous learning from real-world feedback
- Building trust with client organizations
Travel Expectations
- Frequent travel to client locations across regions
- On-site assignments may last several weeks
- Flexible scheduling based on project needs
- Reimbursement for travel-related expenses
Available for qualified candidates
