BetterHelp (via TensorOps) is looking for its first Forward Deployed Product Manager - AI Agent in the EMEA region. In this pivotal role, you will create, deploy, and optimize AI Agents that transform our customers’ businesses. This highly cross-functional and customer-facing position blends product thinking, a nose for value, and project leadership with senior customer executives.
What You'll Do
- Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle.
- Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization.
- Design, build, test and iterate on AI agents in partnership with Forward Deployed Engineers (FDEs) using Cresta’s internal tools and the latest technologies.
- Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews.
- Lead customer relationships and act as the primary point of contact for AI Agent.
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform.
- Improve our playbooks for agent development and customer deployment.
- Build our forward deployed practice for EMEA, setting the standards for future growth.
What We're Looking For
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products.
- Hands-on work style – curiosity with a bias for action.
- Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally.
- Strong technical understanding, systems thinking and exposure to building Agents.
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
- Passion for AI, automation, and shaping the future of customer experience.
Nice to Have
- Background in product management, conversation design or forward deployed engineering roles.
- Experience in a startup or high-growth SaaS environment.
- Familiarity with customer support and contact center operations.
Team & Environment
You will be the first hire in EMEA for this role. You will partner with Forward Deployed Engineers (FDEs) and work closely with product and engineering.
Benefits & Compensation
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
- Paid parental leave for all new parents welcoming a new child.
- Remote work setup budget to help you create a productive home office.
- Monthly wellness and communication stipend to keep you connected and balanced.
- 20 days of vacation time (UK).
- 28 days of vacation time (Germany).
Work Mode
This is a fully remote position. Candidates must be based in the United Kingdom or Germany.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here.
