AirOps is seeking a Forward Deployed Engineer to build AI growth workflows and evolve our service delivery model. In this role, you will be a key player in a high-growth AI startup, moving between execution and strategy to scale our impact.

What You'll Do

Build AI growth workflows using AirOps for internal use and productization for customers in different verticals.
Evolve the services delivery playbook and resourcing, moving between execution and strategy.
Use the AirOps platform to improve internal and customer-facing processes and prove out new use cases.
Partner with Growth, Marketing, Sales, and Product teams to build new templates and workflows aligned to product launches and customer expansion.
Work cross-functionally with engineering, design, CX, growth, and content teams to bring features to market quickly and iterate based on feedback.
Monitor key metrics, analyze trends and patterns, recommend solutions to improve business outcomes, and report findings to the Executive team.
Partner with the design team on UX research initiatives aimed at improving customer engagement and conversions throughout the customer journey.
Test the product and provide feedback to improve customer experience and usability.

What We're Looking For

2 to 6 years of experience in Growth, BizOps, Product, Technical Account Management, Analytics, Solution Engineering, or a similar role at a high-growth startup.
Comfortable moving fast in a startup where roles and responsibilities are fluid.
A track record of running complex, multi-threaded projects in a hybrid environment.
Experience with LLMs and AI techniques, including prompt engineering and retrieval.
Experience automating processes with workflow automation tools like Zapier.
Strong analytical skills with experience using data to inform decision making.
Excellent project management skills, including proficiency in tools like Linear, Airtable, and Asana.
A strong interest in the intersection between AI and growth, and the emergent capabilities and applications of LLMs.
Superb written and verbal communication skills.