Pylon is looking for a Forward Deployed Architect to own the journey of moving customers from their old support systems to our platform. You will combine direct customer interaction with hands-on technical solution building, becoming the key problem-solver for customers as they transition.

What You'll Do

Combine talking directly with customers with building automated technical solutions.
Migrate new customers off their legacy support systems onto the Pylon platform.
Run customer migration meetings within your first week.
Communicate directly with customers as their main point of contact and guide.
Become a deep product expert to advise customers on the right solutions.
Contribute to pre-sales calls as the definitive expert for potential solutions.
Build expertise in Pylon and the systems we migrate from, like Zendesk and Intercom.
Juggle multiple customer migrations simultaneously and drive them to completion.
Iteratively improve the overall migration process.

What We're Looking For

Located in (or willing to relocate to) San Francisco for in-person work.
Highly organized, hard-working, and fast-paced; capable of juggling many migrations.
Detail-oriented and a quick learner who can rapidly become an expert in multiple tools.
A genuine interest in tinkering with the product and suggesting improvements.