Join SupportYourApp as a Customer Support Consultant for a client in the cryptocurrency sector. You'll be the frontline for customer inquiries, helping users and maintaining high service standards in a remote role based in Poland. Our People First approach ensures an environment focused on your growth and a wholesome team experience.
What You'll Do
- Provide exceptional customer support via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Securely work with customers’ sensitive information
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
- Apply the latest customer happiness practices
What We're Looking For
- Excellent English and Russian skills (at least C1 for both spoken and written)
- Experience in customer service
- Personal or professional experience in crypto is a must
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Experience in technical support
- Experience with CRM systems
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote position. You must be located in Poland to be eligible.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
