SupportYourApp is hiring a Lead Verification Support Agent to join a team supporting a luxury brand in a fully remote, multicultural environment. You will be responsible for engaging with potential customers to confirm their interest and ensure qualified leads are directed to the appropriate retailers.
What You'll Do
- Contact submitted leads to confirm their interest.
- Forward qualified inquiries to the appropriate retailer.
- Accurately update and categorize leads in the system.
- Securely work with customers’ sensitive information.
- Apply current customer support best practices.
- Maintain a working knowledge of our client’s products and services.
What We're Looking For
- Fluent German and English (C1 written and spoken for both languages is required).
- Previous experience in Customer Service or Marketing.
- Hands-on experience communicating with and following up on leads.
- Attentive to details.
- Strong administrative and organizational skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Previous experience working with a luxury brand.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote, global position. You will work in a multicultural and multilingual environment with a People First management approach.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
