SupportYourApp is seeking a Customer Support Consultant fluent in German and English to provide exceptional customer support in a remote, multicultural environment. You will be the primary point of contact, troubleshooting hardware-related issues for tech clients using outdoor camera equipment.
What You'll Do
- Provide exceptional customer support via email and phone.
- Troubleshoot hardware-related issues for customers using outdoor camera equipment.
- Document cases clearly and escalate complex issues to the internal L2 Support Team.
- Collaborate with internal teams to ensure efficient issue resolution.
- Follow internal procedures and SOPs securely.
- Meet team KPIs and stay current with technology.
- Apply the latest customer happiness practices.
What We're Looking For
- Fluency in German (C1 or higher) and English (B2–C1), both spoken and written.
- At least 1–2 years of experience in customer support.
- Analytical and research skills with strong attention to detail.
- Reliability when handling sensitive or legal information.
- Positive and responsible attitude.
- Personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Nice to Have
- Proficiency in using Freshdesk.
Benefits & Compensation
- Fixed schedule: 10 AM – 6 PM CET.
- Opportunity to work fully remote in an inclusive international environment.
- Compensation in USD with good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance with responsive management invested in your growth.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position operating in a global context.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
