SupportYourApp is hiring a part-time, L2 Electrotechnical Support Engineer fluent in English. You will provide second-level technical support for a client’s products and services, working remotely from anywhere in LATAM. Thrive in a fast-paced, multicultural environment where you’ll own and resolve complex technical issues.
What You'll Do
- Provide exceptional technical support via calls and emails.
- Assume ownership of technical issues through to resolution.
- Resolve support inquiries of varying difficulty levels.
- Gather necessary technical data to resolve complex tickets.
- Process customer inquiries containing technical issues or feedback and provide solutions.
- Maintain a working knowledge of our client’s products and services.
- Support on-site activities for technicians, customers, and subcontractors.
- Manage and maintain updated records of failures, maintenance activities, and bugs.
What We're Looking For
- Excellent English communication skills (at least C1 for both spoken and written).
- 2–4 years of prior experience in technical support, field service, or a related technical role.
- Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing).
- Experience communicating with electricians, contractors, or technically-minded customers.
- Familiarity with construction plans or wiring schematics.
- Experience with Google Workspace, Help Scout (or similar ticketing systems).
- Experience with Pipeline Deals CRM and QuickBooks.
- Excellent interpersonal skills.
Nice to Have
- Strong troubleshooting and problem-solving skills, with a keen attention to detail.
Technical Stack
- Google Workspace
- Help Scout
- Pipeline Deals CRM
- QuickBooks
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth
- Greenhouse conditions for self-development
Work Mode
This is a fully remote, part-time position for candidates based in LATAM. You will work within a global, multicultural team.
SupportYourApp provides equal opportunities. Our assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
