SupportYourApp is hiring a part-time, remote L2 Electrotechnical Support Engineer. You will provide exceptional technical support for electrotechnical products and services, assuming ownership of complex issues and helping customers and technicians find solutions. You'll join a company built on a People First management approach within a multicultural, international environment.
What You'll Do
- Provide exceptional technical support via calls and emails.
- Assume ownership of technical issues and resolve support inquiries of various difficulties.
- Gather data to ensure the required technical information is collected to resolve more complex tickets.
- Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions.
- Maintain a working knowledge of our client’s products and services.
- Support on-site activities for both technicians, customers, and subcontractors.
- Manage and maintain updated records of failures, maintenance activities, and bugs.
What We're Looking For
- Excellent English communication skills (at least C1 for both spoken and written).
- 3–5 years of prior experience in technical support, field service, or a related technical role.
- Strong knowledge of basic electrical concepts (Amps, Volts, Watts, load balancing).
- Experience communicating with electricians, contractors, or technically-minded customers.
- Familiarity with construction plans or wiring schematics.
- Experience with Google Workspace, Help Scout (or similar ticketing system).
- Experience with Pipeline Deals CRM and QuickBooks.
- Excellent interpersonal skills.
Nice to Have
- Strong troubleshooting and problem-solving skills, attention to detail.
Technical Stack
- Google Workspace, Help Scout, Pipeline Deals CRM, QuickBooks.
Benefits & Compensation
- Flexible schedule and the opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a part-time, fully remote position with a global team.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.
