SupportYourApp is looking for a fluent English-speaking Technical Support Consultant to join our global Support-as-a-Service team. In this fully remote role, you will deliver outstanding technical support to our clients, troubleshooting a wide range of IT infrastructure issues while building strong customer relationships.
What You'll Do
- Deliver outstanding technical support via calls, chats, and emails.
- Troubleshoot network connectivity issues (LAN/WLAN) and support basic network setup.
- Resolve printer and peripheral issues (drivers, connectivity, basic maintenance).
- Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Document support activities in ticketing systems and escalate complex cases when required.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with other teams.
What We're Looking For
- Excellent English skills (at least C1 for written and verbal communication).
- Minimum 2 - 3 years of Technical Support experience.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Ability to troubleshoot hardware, software, network connectivity (LAN/WLAN), password resets, MFA, and email access issues.
- Working knowledge of Microsoft 365 (including administration).
- Experience with NinjaOne CRM.
- Ability to determine severity levels and impact of incidents.
- Service-minded, customer-oriented personality.
- Strong analytical and problem-solving skills.
- Positive, adaptable, proactive, and responsible attitude.
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Experience with Zendesk, Hubspot, or similar.
- Browser Console logs debugging/investigation.
- Familiarity with IT ticketing systems and remote support tools.
- IT certifications such as: CompTIA A+, Microsoft 365, or similar.
Technical Stack
- Microsoft 365
- NinjaOne CRM
- Zendesk
- Hubspot
Benefits & Compensation
- Fixed schedule: Sunday to Saturday, 9AM - 5PM (CST / GMT-6 Time).
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time, internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote, global position.
Team & Environment
You will join a multicultural and multilingual environment managed with a People First approach, where the culture is built on trust.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
