Join SupportYourApp, a global leader in Intelligent Support-as-a-Service, as a Customer Support Consultant delivering outstanding support via phone, chat, and email for the hospitality sector. In this remote role, you'll build strong customer relationships, handle sensitive data with care, and collaborate with developers in a dynamic, multicultural, and multilingual environment.

What You'll Do

Deliver outstanding customer support via phone calls, chats, and emails
Build strong and lasting customer relationships
Keep up with evolving tools and technology
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

What We're Looking For

Excellent English skills (C1 level for both spoken and written)
At least 6 months of experience in a customer support role
Strong analytical thinking and research skills
Experience in the travel industry
Positive, proactive and responsible attitude
A personal computer (with at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Nice to Have

Experience in hospitality or logistics
Experience with Zendesk or high proficiency with another CRM
Experience with tickets

Team & Environment

You'll join a global team of over 1300+ specialists. Our culture is built on trust, with a People First management approach, a multicultural and multilingual environment, and greenhouse conditions for self-development.

Benefits & Compensation

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements