SupportYourApp is looking for a (Fluent English) Customer Support Consultant to join our global Support-as-a-Service team. In this fully remote role, you will deliver outstanding customer support for clients in the hospitality sector, applying the latest customer happiness practices within a multicultural, multilingual environment.
What You'll Do
- Deliver outstanding customer support via phone calls, chats, and emails.
- Build strong and lasting customer relationships.
- Apply the latest and greatest customer happiness practices.
- Maintain a deep understanding of client solutions and meet KPI targets.
- Handle sensitive customer data with care and security.
- Keep up with evolving tools and technology.
- Communicate with developers and cross-functional specialists.
What We're Looking For
- Excellent English skills (C1 level for both spoken and written).
- At least 6 months of experience in a customer support role.
- Experience in the travel industry.
- Strong analytical thinking and research skills.
- Positive, proactive, and responsible attitude.
- Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Nice to Have
- Experience in hospitality or logistics.
Benefits & Compensation
- Compensation in USD.
- Flexible schedule.
- Fully remote opportunity.
- Inclusive international environment.
- Rewards for referring friends.
- Balance between project workload and personal time.
- Internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully remote position open to candidates globally, operating within a multicultural and multilingual setting.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
