Digital Trendteam is hiring a Float Teller to play a key role in the branch customer experience. This position focuses on digital engagement, lobby management, transaction processing, and retail servicing, requiring travel to multiple branches within the designated region to provide support where needed.

What You'll Do

Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
Actively engage in lobby management, meeting and greeting customers and proactively addressing their immediate needs.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution and log all customer complaints.
Transition identified sales opportunities and provide introduction to appropriate banking partner.
Complete branch-related operational activities (e.g., cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately.
Complete Consumer AML/BSA/KYC related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of audit points.
Complete other related duties as assigned.