Responsibilities
- Support a performance-driven culture focused on accountability and customer ease
- Help improve workflows and operational efficiency through ongoing feedback
- Reach out to borrowers by phone, email, and mail to address overdue balances
- Assess each delinquent account to determine the best resolution strategy
- Use strong negotiation techniques to set up realistic repayment plans
- Educate borrowers on their account status and the importance of timely resolution
- Maintain accurate borrower records by updating personal and financial details
- Carry out additional tasks related to collection documentation and reporting
Requirements
- High school diploma or equivalent
Nice to Have
- Two years of experience in customer service, collections, or general work
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Generous earned time off
- 401(k) plan with student loan repayment benefit
- Life insurance and accidental death & dismemberment (AD&D) coverage
- Employee Assistance Program (EAP)
- Employee Stock Purchase Program (ESPP)
- Tuition reimbursement
- Performance-based incentive pay
- Short-term disability insurance
- Long-term disability insurance
- Comprehensive wellness program
Compensation
Starting at $15.75 per hour, with a commission plan offering up to $1,250 per month
Work Arrangement
Remote
Other
- Applicant must live within 60 miles of Lincoln, NE or Brownsville, TX
- Starting pay rate is $15.75 per hour
- Additional commission potential of up to $1,250 per month
