About the Role
The role involves delivering technical customer support primarily in Finnish, troubleshooting issues, and maintaining service quality for banking technology solutions.
Responsibilities
- Provide frontline technical support to customers using Finnish as the primary language
- Diagnose and resolve technical issues related to banking software systems
- Respond to customer inquiries via phone, email, and internal platforms
- Document support cases with accurate technical details and resolutions
- Escalate complex technical problems to higher-tier teams when necessary
- Maintain up-to-date knowledge of system updates and technical changes
- Ensure compliance with service level agreements and response time targets
- Collaborate with internal teams to improve support processes
- Assist in creating and updating user documentation and FAQs
- Monitor system alerts and proactively address potential service disruptions
- Guide customers through troubleshooting steps in a clear and professional manner
- Track and report recurring technical issues for long-term resolution
- Support onboarding of new clients to the platform
- Participate in team meetings and training sessions
- Maintain customer data confidentiality and adhere to security policies
- Work according to defined support workflows and escalation paths
- Contribute to continuous improvement of customer service quality
- Handle service requests related to user access and permissions
- Assist with testing minor system updates in coordination with technical teams
- Ensure timely follow-up on all open support tickets
Compensation
Competitive salary with benefits
Work Arrangement
Hybrid work model
Team
Collaborative customer support team
Why join us?
- Opportunity to work with modern banking technology platforms
- Supportive team environment with room for professional growth
- Flexible working hours within agreed service windows
- Access to ongoing training and skill development programs
- Inclusive workplace that values diversity and equal opportunity
What we offer
- Hybrid working model combining office and remote work
- Comprehensive onboarding and mentorship program
- Health and wellness benefits package
- Employee discounts on various services
- Opportunities for internal mobility and career advancement
Available for eligible candidates
