Stanford Medicine Children's Health (Lucile Packard Children’s Hospital Stanford) is hiring a Financial Clearance Coordinator

Stanford Medicine Children's Health is looking for a Financial Clearance Coordinator to manage patient registration and insurance processes. You'll ensure financial clearance by verifying benefits, providing cost estimates, and securing necessary documentation for billing and compliance, all within a family-centered care environment.

What You'll Do

• Act as a registration expert and liaison between practice operations and patient financial advocates.
• Serve as the point of contact for registration, insurance issues, and patient billing questions.
• Explain financial obligations, the billing process, and collect payments or establish payment arrangements.
• Ensure secure handling and accurate recording of payments collected prior to scheduled visits.
• Manage Cost Estimate protocols automated through the EPIC EMR system.
• Maintain professional communication with staff, physicians, and patients via telephone, email, and EMR.
• Determine primary, secondary, and tertiary liability by coordinating payer plan benefits.
• Communicate liabilities directly to patients and provide estimates and education on insurance terms.
• Document the financial clearance process and discussions in the EMR.
• Connect patients to Financial Counselors for financial assistance and program enrollment.
• Cross train and be responsible for financial clearance workflows, including potential service line rescheduling.
• Maintain assigned daily volumes while meeting productivity requirements.
• Manage communication via In-basket messages, emails, and other methods.
• Review and update member registration, including processing real-time payor eligibility.

What We're Looking For

• High school diploma or GED equivalent.
• Two (2) years of progressively responsible and directly related work experience.

Technical Stack

• EPIC EMR system

Benefits & Compensation

• Hourly compensation range: $32.43 to $40.54 per hour.
• Benefits Eligible.

Work Mode

This is a hybrid position.

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.