GitLab is looking for a Field Support Representative to support members across Georgia on their healthcare journeys. You will visit client worksites to provide in-person support, answer questions, solve problems, and ensure access to affordable and attainable care.
What You'll Do
- Visit clients onsite across Georgia and support members in navigating their Sidecar Health plans.
- Act as in-person support for client groups and members after enrollment and during periods of escalated necessity.
- Assist the Account Management team in identifying and establishing positive relationships with key individuals and HR departments at client groups.
- Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails.
- Provide excellent customer service in a timely and positive manner.
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.
What We're Looking For
- Must reside in Columbus, GA for consideration.
- Access to reliable personal transportation and willingness/ability to drive across Georgia as necessary to service groups and members on-location.
- Reliability, strong communication, and accountability that enables you to work successfully and independently.
- Ability to problem-solve in real-time, turning issues and complaints into solutions and wins.
- Ability to teach members about Sidecar Health best practices.
- Desire to grow and develop within the company.
- Strong empathy and relationship skills.
- Reliable transportation and willing to drive up to several hours to visit groups in the field.
- Open schedule availability.
Nice to Have
- Bilingual.
- Healthcare and/or insurance experience.
Team & Environment
Part of the Member Care team, partnering closely with Account Management, Claims, and Provider teams.
Benefits & Compensation
- Competitive salary and equity package.
- Comprehensive Medical, Dental, and Vision benefits.
- A 401k retirement plan.
- Paid vacation and company holidays.
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
- Compensation: $42,000 - $52,000
Work Mode
This is a local role requiring regular travel across Georgia. You must be based in Columbus, GA.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
