The Field Services Engineer at Stryker Turkey LLC is responsible for delivering technical field service and support for Stryker products in Santiago, Chile, with a primary focus on MAKO and Q-Guidance systems, as well as Endoscopy, Instruments, and other medical devices. This role ensures optimal device performance, regulatory compliance, and strong collaboration across departments and with third-party vendors.
What You'll Do
- Perform on-site installations, preventive maintenance, troubleshooting, repairs, and upgrades for Stryker products, with focus on MAKO, Q-Guidance, and support for Endoscopy, Instruments, and Medical devices.
- Accurately register all services performed in ERP/CRM systems (JDE/Salesforce) to maintain equipment history, ensure traceability, and manage depot logistics.
- Monitor and control field inventory, spare parts, tools, technical documentation, and ensure device history is always up to date.
- Respond promptly to customer requests, ensuring service levels, uptime, and contractual obligations (SLAs, warranties, preventive maintenance) are consistently met or exceeded.
- Provide technical support to internal teams such as Sales, Marketing, RAQA, and Operations, including training, troubleshooting assistance, demo equipment handling, and surgery support when needed.
- Lead or assist in equipment installations, validate site requirements, coordinate with third-party vendors (3PV), and ensure proper handling and setup of materials.
- Adhere to Stryker’s Code of Conduct, quality procedures, and regulatory requirements, ensuring accurate documentation, proper complaint reporting (Trackwise), PFA application, and tool calibration management.
- Provide technical training to colleagues, sales reps, and third-party vendors; oversee 3PV performance, ensuring compliance with legal, quality, and performance standards.
What We're Looking For
- Bachelor’s degree in Mechanical, Electronics or Biomedical Engineer.
- Strong knowledge of Electronics or Mechanics.
- Experience working with ERPs/CRMs (i.e. SAP/JDE/QAD/Sales Force).
- 3+ years of proven experience in medical devices in the field.
- Advanced English Level.
Nice to Have
- Medium level of understanding of machine software interactions and robotics.
Technical Stack
- ERP systems (JDE)
- CRM systems (Salesforce)
- Trackwise
- MAKO
- Q-Guidance
- Endoscopy systems
- Medical devices
- Surgical instruments
Benefits & Compensation
- Travel Percentage: 40%
Work Mode
Local position based in Santiago, Chile. Work flexibility includes Remote, Hybrid, or Onsite options.
Stryker is an equal opportunity employer committed to diversity and inclusion in the workplace.
