The Field Service Technician will work across Central Scotland, delivering, installing, and maintaining industrial cleaning equipment for customers. The role combines technical service engineering with product demonstrations and staff training, operating Monday to Friday within office hours without weekend work, as part of Nilfisk's commitment to innovation, sustainability, and exceptional customer support.
What You'll Do
- Follow all workplace procedures correctly, including Health and Safety rules and technician procedures
- Capture correct client data and make updates to jobs in real-time
- Provide accurate and detailed reports on every site visit
- Order parts via the central database and maintain van stock levels
- Uphold the condition of the company vehicle to an extremely high standard
- Liaise with sales colleagues to deliver equipment to customer sites
- Maintain demonstration machines after use
- Speak clearly and confidently to groups of people when installing and training on equipment
- Complete all repairs within contracted service level agreements
- Make follow-up calls to install additional parts
- Perform Portable Appliance Tests (PAT)
- Carry out scheduled planned maintenance services
What We're Looking For
- Strong understanding of industrial cleaning equipment
- Ability to troubleshoot and repair various types of machines
- Effective communication with clients
- Understanding of client needs
- Provision of excellent customer service
- Ability to analyse problems and develop effective solutions in a timely manner
- Effective time management
- Ability to prioritize tasks and meet deadlines
- Attention to detail in all repairs and maintenance work
- Adaptability to different work environments and equipment
- Ability to work well with others and collaborate with colleagues
Technical Stack
- Mobile phone
- iPad
- Central database for parts ordering
- Company van
Benefits & Compensation
- Enrolment in the SimplyHealth Plan to help cover medical, dental, and other health costs
- Access to GP and mental health support 24/7
- Company pension scheme
- Annual leave allowance
- Staff discount on consumer products
- Full uniform provided upon starting
- Annual uniform allowance
- Choice to use company van for personal use
- Annual Merit award
- No weekend working – office hours Mon-Fri
Compensation includes a salary starting from £32K depending on experience, plus a bonus/commission structure.
Work Mode
This role is based locally in the West of Scotland and Central Scotland, with no remote work option.
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
