About the Role
This role involves providing advanced technical support for complex systems in customer environments, troubleshooting performance issues, and ensuring equipment meets operational standards through proactive maintenance and collaboration with internal teams.
Responsibilities
- Diagnose and resolve technical malfunctions in medical devices
- Perform scheduled maintenance and system upgrades
- Respond to service requests within defined response timeframes
- Document repair activities and update service records
- Collaborate with engineering teams to escalate design-related issues
- Ensure compliance with safety and regulatory standards
- Train clinical staff on proper system use and care
- Manage spare parts inventory in service vehicles
- Work remotely and on customer premises as needed
- Follow structured troubleshooting protocols for system recovery
- Support product installations and validation processes
- Maintain accurate service logs and customer communication
- Adhere to quality assurance procedures during service delivery
- Participate in after-hours on-call rotations
- Coordinate with logistics for equipment transport
- Verify system performance post-repair
- Report recurring failure patterns to technical leadership
- Use diagnostic tools to assess hardware and software issues
- Ensure timely resolution of critical system outages
- Follow change management procedures during updates
- Support remote diagnostics when possible
- Escalate unresolved issues using defined workflows
- Maintain certification in safety and compliance standards
- Respond to urgent customer needs during procedures
- Contribute to continuous improvement of service processes
Compensation
Competitive salary and benefits package offered
Work Arrangement
Hybrid work model with field responsibilities
Team
Part of a technical support team focused on system performance and customer success
Why This Role Matters
This position plays a critical part in ensuring medical systems function safely and efficiently, directly impacting patient care outcomes and clinical workflow reliability.
What You’ll Do
You will be responsible for maintaining and repairing advanced medical equipment in healthcare settings, ensuring minimal downtime and optimal performance.
May offer sponsorship for qualified candidates
