Responsibilities
- Oversee the daily operations of the Customer Support team, ensuring high service standards and strong customer retention.
- Provide support and guidance to team members.
- Monitor and track team attendance to ensure adequate coverage.
- Conduct one-on-one coaching sessions to enhance agent performance and skills.
- Assess and track agent efficiency on a daily, weekly, and monthly basis.
- Analyze customer feedback and support data to identify trends and implement improvements that increase customer satisfaction and retention.
- Review and approve leave requests.
- And other tasks.
Benefits
- Remote work.
- Home office budget.
- Health and wellness budget.
- More free time.
- Volunteering.
- Personal development opportunities.
- Professional growth.
- Achievement Bonus.
- Our company products.
- Flatwork culture.
- Team spirit.
Work Arrangement
Remote (Worldwide)
Additional Information
- Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.
- A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.
- We value your well-being - investment in your health is not just encouraged but actively supported.
- Enjoy 25+ Working Days of Holidays to recharge and relax from work.
- Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
- Improve yourself through training online.
- Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
- We celebrate our company's successes by offering an annual bonus.
- Get exclusive access to our health and wellness products.
- The chance to influence the company right from the start.
- Enjoy regular team-building activities and engaging online events.
- From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it's fun surprises or practical benefits, you’ll always feel valued.
