About the Role
This role involves leading end-to-end user research initiatives to support product teams in building intuitive, effective solutions. The researcher will identify user needs, validate concepts, and translate findings into actionable recommendations.
Responsibilities
- Plan and execute qualitative and quantitative research studies
- Collaborate with product and design teams to define research goals
- Conduct interviews, usability tests, and surveys with users
- Identify patterns in user behavior and decision-making
- Synthesize findings into clear, actionable insights
- Present research results to cross-functional stakeholders
- Develop user personas and journey maps based on data
- Inform product roadmaps with evidence-based recommendations
- Evaluate prototype effectiveness through user feedback
- Ensure accessibility and inclusivity in research practices
- Maintain a centralized repository of research findings
- Advocate for user needs throughout the development cycle
- Align research initiatives with business objectives
- Iterate on research methods to improve accuracy and relevance
- Support A/B testing design with user behavior hypotheses
Compensation
Competitive salary with performance bonuses
Work Arrangement
Remote-friendly with flexible hours
Team
Collaborative product team focused on iterative improvement
Impact
- Research directly influences product decisions and feature prioritization
- Findings help increase donor conversion and retention rates
- Team uses insights to reduce friction in fundraising workflows
Technology Stack
- Primary tools include Figma, Hotjar, Mixpanel, and Google Analytics
- Research data stored in Notion and Airtable
- Communication via Slack and Zoom
Not available
