Field Service Representative – Northeast Germany
Role Overview
This position is responsible for maintaining the integrity of certified products by conducting remote and on-site factory inspections across Europe, with a primary focus on Northeast Germany. You will verify ongoing compliance with applicable safety, performance, and environmental standards, ensuring that only authorized products carry the registered certification mark.
Key Responsibilities
- Perform scheduled and unannounced inspections at authorized manufacturing facilities, both remotely and in person
- Select and evaluate representative product samples to confirm alignment with certification requirements and technical specifications
- Assess compliance with established standards and determine necessary actions for deviations
- Prepare detailed inspection reports, including Factory Inspection Reports (FIR) and Initial Factory Evaluations (IFE), in accordance with internal procedures
- Review historical documentation to verify resolution of prior non-conformances
- Recommend corrective actions and monitor implementation timelines under supervision
- Make judgment calls on whether non-compliance requires shipment holds, re-evaluation, or mark removal
- Maintain regular contact with clients to provide updates, respond to inquiries, and share information on new services
- Support clients with administrative updates to their certification records
- Stay current with evolving technical standards, testing methods, and certification processes
Qualifications
- Degree or equivalent in Electrical, Mechanical, or Chemical Engineering, or completion of a licensed electrician program with relevant experience
- Bachelor’s degree in Engineering plus two years of industry experience preferred
- Proficiency in interpreting engineering drawings, test results, and technical documentation
- Experience using calibrated measuring devices, high-voltage test equipment, and hand tools
- Familiarity with laboratory instrumentation and standard operating procedures in a testing environment
- Strong written and verbal communication skills in both German and English
- Ability to work independently from a home office with strong organizational and time management abilities
- Willingness and ability to travel across Europe on short notice, including cross-border assignments
- Competence in standard computer applications, including word processing and email
Preferred Skills
- Working knowledge of an additional European language such as French or Italian is an asset
Work Environment
This role offers flexible working hours and the possibility to work remotely, with regular travel required across Europe. The position supports a long-term, stable career with permanent employment and opportunities for professional growth.
Benefits
- Flexible and remote work options
- Comprehensive company pension plan
- Fitness and wellness initiatives
- Extensive benefit package
- Secure, permanent position
- Opportunity to contribute to global safety and sustainability efforts
Our Commitment to Inclusion
We are committed to building a diverse, equitable, and inclusive workplace. We welcome applicants of all backgrounds and experiences and do not discriminate on the basis of race, gender, religion, age, disability, or any other protected status. Accommodations are available upon request during the hiring process.
