Responsibilities
- Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
- Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
- Acquire in-depth product knowledge and demonstrate self-improvement.
- Perform a variety of in-house service activities in the Delaware office as needed.
- Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
- Keep accurate records of time, expenses and work performed.
- Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
- Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
Requirements
- Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
- Formal training in mechanical/electrical hardware set-up and configuration.
- 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
- Valid Driver's License and passport or the ability to obtain one.
- Experience of electrical, mechanical & I/O fault-finding at system and component level
- Experience with automation and or robotics is a huge plus
- Understanding of automatic mechanisms and their associated electrical control systems
- Must have experience with and be competent in measuring AC/DC voltages.
- Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies.
- Ability to communicate effectively and establish sound relationships with team members and customers.
- A good understanding of mechanical/electrical drawings
- Proven problem-solving skills
- Ability to effectively train and manage customers in the use of our products
- Computer literate and familiarity with MS Office
- Good understanding of mechanical and electrical schematics
- Installation of software and firmware updates/testing
- Customer maintenance/best practice training
- Calibration of control systems, e.g. temperature and/or volume
Nice to Have
- Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous
- An understanding of both Mammalian and Microbial cell cultures
- Bioreactors and their use to grow cell culture
- Experience of configuring PCs and installing software packages (Windows OS)
- Identification with our core values: Sustainability, Openness, Enjoyment
Benefits
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
- Retirement Savings Plan: 401 k (with generous company match)
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Additional Information
- Must reside within a commutable distance to the Bay area
- Travel up to approximately 80% (primarily within an assigned territory)
