Sartorius is looking for a Field Service Engineer – TAP (Ambr) to support this unique product in the market. This remote position requires up to 80% travel, primarily within the Bay Area territory, to perform on-site service and act as a trusted partner to our customers.
What You'll Do
- Perform installation, commissioning, calibration, preventative maintenance, and repairs across a range of systems.
- Maintain fault-finding data and provide feedback on product performance to customers and internal groups.
- Acquire in-depth product knowledge and demonstrate self-improvement.
- Perform a variety of in-house service activities in the Delaware office as needed.
- Follow all service procedures to ensure customer information and product software/configuration is accurate.
- Keep accurate records of time, expenses, and work performed.
- Make independent decisions regarding the repair of field equipment based on service level agreements and customer support contracts.
- Collaborate with teams to escalate system issues to the relevant Product Support Engineer, Customer Support Engineer, and Hardware Resource Coordinator.
- Travel up to approximately 80%, primarily within your assigned territory.
What We're Looking For
- Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
- Formal training in mechanical/electrical hardware set-up and configuration.
- 2+ years of experience working in a commissioning, test, or field service/support environment within a high-tech engineering/manufacturing company – ideally on capital equipment.
- Valid Driver's License and passport or the ability to obtain one.
- Experience with electrical, mechanical & I/O fault-finding at system and component level.
- Must have experience with and be competent in measuring AC/DC voltages.
- Hands-on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics, and electromechanical assemblies.
- Ability to communicate effectively and establish sound relationships with team members and customers.
- A good understanding of mechanical/electrical drawings.
- Proven problem-solving skills.
- Ability to effectively train and manage customers in the use of our products.
- Computer literate and familiarity with MS Office.
- Good understanding of mechanical and electrical schematics.
- Installation of software and firmware updates/testing.
- Customer maintenance/best practice training.
- Calibration of control systems, e.g., temperature and/or volume.
Nice to Have
- Field or building services engineering experience would be considered in lieu of a formal qualification.
- Experience with automation and or robotics is a huge plus.
- Understanding of automatic mechanisms and their associated electrical control systems.
- Knowledge of clean room protocols, drug discovery, process development, cell culture technologies, and GMP environments would be advantageous.
- An understanding of both Mammalian and Microbial cell cultures.
- Bioreactors and their use to grow cell culture.
- Experience configuring PCs and installing software packages (Windows OS).
- Identification with our core values: Sustainability, Openness, Enjoyment.
Technical Stack
- Ambr system
- Robotics
- Motors
- Conveyor systems
- Input/output modules
- Optical readers
- Pneumatics
- Electromechanical assemblies
- Windows OS
Team & Environment
You will collaborate with teams including Product Support Engineer, Customer Support Engineer, and Hardware Resource Coordinator.
Benefits & Compensation
- Compensation: $80,000-$105,000 depending on experience, skill set, education, and location.
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
- Work-life Balance: Paid vacation, sick time, corporate holidays and community service day; flexible work schedules.
- Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform.
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics.
- Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans, dental, vision, EAP, and other wellness programs.
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
- Retirement Savings Plan: 401k with generous company match.
- Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account.
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate.
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.
Work Mode
This is a remote position based in the Bay Area, requiring local travel and up to 80% travel primarily within an assigned territory.
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group.
