About the Role
The engineer will be responsible for installing, calibrating, and maintaining scientific equipment across customer sites in the Midwest, with a mix of remote diagnostics and field visits to ensure optimal performance and compliance.
Responsibilities
- Install and commission instrumentation at customer locations
- Perform scheduled and emergency maintenance on equipment
- Diagnose and resolve technical issues remotely when possible
- Conduct calibration and qualification of systems
- Maintain accurate service records and documentation
- Respond to customer support requests in a timely manner
- Troubleshoot hardware and software malfunctions
- Ensure compliance with safety and quality regulations
- Provide on-site technical training to users
- Coordinate with internal teams for parts and support
- Follow standard operating procedures for service tasks
- Report equipment performance trends and recurring issues
- Support validation documentation for regulated environments
- Work independently with minimal on-site supervision
- Adhere to company and client site safety protocols
- Manage time efficiently across multiple customer locations
- Escalate complex technical problems when necessary
- Maintain company-provided tools and test equipment
- Participate in on-call rotation for urgent service needs
- Track service hours and submit reports promptly
- Ensure customer satisfaction during each service interaction
- Follow up after service to confirm resolution
- Recommend upgrades or replacements when appropriate
- Stay current with product updates and technical changes
- Support remote diagnostics using secure digital tools
Compensation
Competitive salary with performance incentives and comprehensive benefits package
Work Arrangement
Remote with frequent travel to customer sites across the Midwest
Team
Part of a regional field service team reporting to a service manager
Travel Requirements
Regular travel within the Midwest region is required, including overnight stays. Engineers are expected to visit customer sites as needed for installations, repairs, and scheduled maintenance.
Physical Demands
The role involves standing, walking, lifting, and working in various environmental conditions. Candidates must be able to lift equipment weighing up to 50 pounds and work in laboratory or industrial settings.
Not available
