Responsibilities
- Serve as the main on-site technical point of contact for customers
- Deliver maintenance, repair, refurbishment, commissioning, and troubleshooting services
- Build strong customer relationships and handle technical discussions at peer and senior management levels
- Perform pre-commissioning and commissioning activities, including setup, testing, and performance verification
- Conduct field troubleshooting, fault diagnosis, and corrective actions
- Carry out service overhauls and major maintenance interventions
- Perform electrical testing: insulation resistance, polarization index, winding resistance, and related diagnostics
- Conduct on-site parts replacement, testing, and validation
- Identify technical issues and perform root cause analysis
- Propose and implement corrective and preventive actions
- Provide on-site technical guidance, supervision, and customer training
- Prepare material and tooling lists for service execution
- Ensure availability and quality of parts and equipment
- Coordinate with internal teams including engineering, quality, and sales
- Accurately document all site activities and service reports
- Complete safety updates, installation checklists, and commissioning documentation
- Support quality teams with failure analysis and trend identification
- Provide timely reporting to management on safety, project status, and technical risks
- Act as technical authority supporting bids, proposals, and service opportunities
- Execute all work in strict compliance with EHS policies and site-specific safety rules
- Promote a strong safety culture and continuous improvement mindset
- Ensure personal accountability for quality of work and operational excellence
Additional Information
- Extensive travel required (over 90%), both domestically and internationally
- Travel includes offshore and marine environments
- Comfortable working aboard vessels and remaining offshore for defined durations
- Working across different time zones
- Monitoring, reading, and responding to contact outside normal working hours can be expected
- Relocation Assistance Provided: No
