About the Role
The engineer will handle on-site service tasks, troubleshoot equipment issues, and ensure systems operate to specification, working closely with clients and internal teams to deliver reliable technical support.
Responsibilities
- Install and configure hardware and software systems at customer locations
- Perform routine maintenance and inspections on field equipment
- Diagnose and resolve technical malfunctions promptly
- Document service activities and outcomes accurately
- Respond to emergency service calls as needed
- Ensure compliance with safety and regulatory standards
- Coordinate with internal teams for parts and support
- Train clients on proper system usage and basic troubleshooting
- Maintain inventory of tools and spare parts
- Follow up with customers post-service to confirm satisfaction
- Adhere to service level agreements and response time targets
- Escalate complex technical issues to engineering teams
- Update customer records and service logs
- Support remote diagnostics when possible
- Work independently in the field with minimal supervision
- Communicate technical details clearly to non-technical users
- Ensure equipment calibration meets manufacturer standards
- Participate in on-call rotation schedules
- Follow company protocols for data security and confidentiality
- Report field trends and recurring issues to management
- Assist in improving service processes and documentation
- Attend required safety and technical training sessions
- Use diagnostic tools and software to assess system performance
- Manage time efficiently across multiple job sites
- Maintain professional conduct during client interactions
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with field responsibilities
Team
Part of the technical delivery team supporting client operations
Why Join Us
- Opportunities for professional growth in a supportive technical environment
- Work with diverse clients and cutting-edge technologies
- Commitment to employee development and continuous learning
What We Offer
- Comprehensive benefits including health, dental, and retirement plans
- Paid time off and company holidays
- Ongoing training and certification support
- Travel allowances and equipment provided
Available for qualified candidates
