About the Role
The role involves installing, configuring, and supporting systems at customer sites, diagnosing and resolving technical issues, and providing on-site expertise to ensure operational continuity and customer satisfaction.
Responsibilities
- Install and configure hardware and software systems at client locations
- Perform routine maintenance and system diagnostics
- Troubleshoot technical problems in the field
- Ensure systems operate according to design specifications
- Collaborate with internal teams to escalate complex issues
- Document service activities and resolution steps
- Respond to service requests within defined timeframes
- Conduct system testing after installation or repair
- Provide on-site technical support during critical operations
- Follow safety protocols during field operations
- Verify system integration with existing infrastructure
- Train end users on system functionality
- Monitor equipment performance remotely when possible
- Replace or repair defective components
- Adhere to project timelines for deployments
- Maintain accurate records of equipment status
- Support network connectivity checks
- Validate data communication paths
- Coordinate with clients to schedule service visits
- Follow change management procedures for updates
Compensation
Competitive salary based on experience and location
Work Arrangement
Hybrid with significant field work required
Team
Collaborative engineering and support team environment
Physical Requirements
- Must be able to carry equipment weighing up to 50 pounds
- Frequent bending, standing, and climbing ladders or stairs
- Ability to work in outdoor and industrial settings
Travel Expectations
- Regular regional travel required
- Up to 70% of time spent on-site with clients
- Occasional overnight stays may be necessary
Not available for this position
