Axelera AI is looking for a Field Application Engineering Manager - Americas to lead the team supporting customers from evaluation to full deployment of the Metis AI platform. This hybrid role blends technical leadership, customer engagement, and strategic impact, requiring hands-on leadership and technical problem-solving.
What You'll Do
- Lead, mentor, and eventually grow the Americas FAE team to deliver exceptional technical support and customer satisfaction.
- Set priorities, allocate resources, and ensure alignment with commercial goals in the Americas region.
- Develop team skills in AI deployment, embedded systems, and SDK support through coaching and collaboration.
- Build scalable support and knowledge-sharing processes for consistent customer engagement.
- Oversee all technical aspects of customer engagements in the Americas — from pre-sales to post-production.
- Act as a senior technical escalation point for complex customer issues, ensuring swift resolution.
- Support key strategic accounts directly as needed, maintaining strong customer relationships and technical credibility.
- Advocate for customer needs within the organization, feeding insights into roadmap and product improvement discussions.
- Partner with Sales, Business Development, and Marketing to ensure cohesive go-to-market execution and customer onboarding.
- Collaborate with Engineering and Product Management to communicate customer feedback and drive continuous improvement.
- Contribute to the global Customer Success strategy and coordinate activities with other regional FAE teams.
- Track team performance, project timelines, and customer satisfaction metrics.
- Maintain accurate reporting of customer issues and opportunities.
- Support hiring and scaling of the Americas FAE function as business grows.
What We're Looking For
- BS/MS in Computer Science, Electrical Engineering, or related discipline.
- 8+ years of experience in Field Application Engineering, Technical Sales, or Customer Success roles in the semiconductor, AI, or embedded systems sectors.
- 2+ years of experience managing technical teams.
- Strong hands-on technical expertise in AI/ML frameworks (PyTorch, TensorFlow).
- Strong hands-on technical expertise in embedded or edge computing systems.
- Strong hands-on technical expertise in C/C++, Python, OpenCL, or CUDA programming.
- Strong hands-on technical expertise in computer vision or model deployment pipelines.
- Proven ability to manage complex customer engagements and drive results across cross-functional teams.
- Excellent leadership, communication, and presentation skills.
- Self-motivated, structured, and comfortable working in a fast-paced, international environment.
Technical Stack
- PyTorch
- TensorFlow
- C/C++
- Python
- OpenCL
- CUDA
Team & Environment
Lead a small, high-performing team of two FAEs. Collaborate closely with Americas commercial leadership, global R&D, Product, and Customer Success teams. You will report to the Director of Customer Success in Belgium.
Benefits & Compensation
- Attractive compensation package
- Company shares
- Pension plan - 100% match on the first 3%, 50% match on the next 2% upon becoming eligible
- Extensive employee insurances
- 15 days off per year + federal/state/local public holidays + May 1/Nov 1/Dec 24/Dec 31 are company-wide paid days off
- Monthly stipend for Internet/phone costs
- Bi-yearly stipend for mobile device expenses
- ClassPass subscription
- Extended access to OpenUp, a well-being platform, for you and your nearest & dearest.
Work Mode
This is a hybrid position based in the United States.
Axelera AI cultivates a warm and inclusive environment, embraces equal opportunity and holds diversity in the highest regard.
