Jones Lang LaSalle (JLL) is hiring a Facilities Assistant

Jones Lang LaSalle (JLL) is hiring a Facilities Assistant to be the primary point of contact for building occupants, ensuring a high-quality workplace experience. You will take ownership of the space, provide excellent customer service, and coordinate with janitorial and service partners.

What You'll Do

• Act as the main point of contact for building occupants, fielding questions with a customer-centric approach.
• Develop in-depth knowledge of the building and take pride in ownership of the space.
• Anticipate occupant needs and proactively assist them.
• Answer questions about building locations, furniture, and equipment.
• Conduct regular space walk-throughs to engage with occupants and gather feedback on the overall workplace experience.
• Perform daily building/floor inspections with the janitorial team to ensure spaces are fit for purpose and clean.
• Report issues and ensure janitorial schedules are met.
• Reorganize furniture and replenish supplies as needed.
• Monitor and document space utilization, including furniture, micro kitchens, and meeting rooms.
• Support the management of meeting rooms and breakout areas.
• Promote high satisfaction by promptly responding to occupant needs.
• Monitor and ensure prompt response from JLL team members and service partners.
• Demonstrate leadership by directing and monitoring JLL and service partner delivery for compliance.
• Develop close working relationships with key client stakeholders.
• Communicate openly, honestly, and transparently, tailoring messages to the audience.
• Support the wider JLL, GWS, and partner teams on site.
• Add value through delivery, innovation, and communication.

What We're Looking For

• Proven ability to build and maintain strong client relationships.
• A strong service orientation and ability to build and maintain strong relationships.
• Excellent speaking and written communication skills.
• Social perceptiveness and the ability to display initiative.
• Comfort with approaching and engaging strangers.
• Willingness to work outside of normal hours where applicable.
• A minimum of two years’ experience in a similar environment.
• The drive to meet deadlines, manage time effectively, and work in a fast-paced environment.

Nice to Have

• Experience working in a creative or social media environment.
• Experience in event management.
• Experience in a five-star customer service environment.

Team & Environment

You will support the wider JLL, GWS, and partner teams on site.

Work Mode

This is an onsite position located in TEL AVIV, ISR.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.