EverCommerce Solutions Inc. is hiring an Implementation Manager for its Briostack software, a SaaS-based ERP for pest control companies. In this role, you will guide high-profile and enterprise customers from sign-on through their transition to a Customer Success Manager. You will be responsible for the full account implementation, including onboarding, training, support, and best-practice guidance.

What You'll Do

Train customers to transition from old to new ways of thinking about their business operations.
Consult with customers to understand their business and recommend best practices in software use.
Handle customer support calls during the Engagement process.
Train customers and their staff in software use both online and in person.
Manage data migration with high attention to detail.
Nurture customer relationships to build trust and ensure success.
Participate in creating and updating best practices for the role and department.
Operate across department boundaries to resolve customer needs.
Consistently increase your knowledge of the software and the pest control industry.
Collaborate with other departments when necessary to help customers succeed.
Help customers become experts on the product, using all features to the fullest.
Potentially travel and work over 40 hours when necessary.

What We're Looking For

Experience delivering technology training in a corporate setting, both in-person and via the web.
Proven ability to manage multiple projects with tight deadlines.
Customer service or support experience.
High attention to detail.
Excellent written and verbal communication skills.
Project development experience.
A Bachelor’s degree or associate degree with comparable experience.
Ability to work well across departments.
Ability to prioritize and organize tasks effectively.

Nice to Have

Data conversion or migration experience.
Software Implementation experience.

Team & Environment

You will be part of the client services team at EverCommerce, working collaboratively to ensure customer success.

Benefits & Compensation

Compensation: $50,000 - $60,000 USD per year on-target earnings (base + commissions).
Flexibility to work in-office, remote, or hybrid.
Continued investment in your professional development.
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting.
Flexible and generous (FTO) time-off.
Employee Stock Purchase Program.

Work Mode

This is a remote position open to candidates based in the United States.

EverCommerce is an equal opportunity employer that values diversity and does not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.