Ontic is seeking an Enterprise Success Manager - East to ensure our clients realize the maximum value from our Protective Intelligence technology platform, directly contributing to client retention. You will own the full post-sales client lifecycle, acting as the voice of Ontic to the client and the voice of the client to Ontic.
What You'll Do
- Drive Ontic Platform adoption, focusing on helping clients achieve their core business objectives.
- Own all client communication to ensure a streamlined and positive client experience.
- Identify growth potential for clients related to additional platform functionality or service opportunities.
- Coordinate with Sales colleagues to execute on identified growth opportunities.
- Forecast client renewals and execute on strategies to ensure retention.
- Orchestrate internal cross-functional teams to represent the client's voice in product and strategic decisions.
- Work collaboratively to address client challenges with a sense of urgency.
- Seek out opportunities to help scale the Client Success team efficiently using tools like Salesforce, Pendo, Domo, and JIRA.
What We're Looking For
- 4+ years of experience in Customer Success, Client Success, or Client Services at an enterprise SaaS company.
- Extremely organized with the ability to multitask and manage multiple clients with competing priorities.
- Ability to work both independently and as part of a team in a fast-paced environment.
- Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives.
Nice to Have
- Familiarity with tools like Salesforce, Pendo, Domo, JIRA, and ChurnZero.
- Corporate Security or Executive Protection acumen is a strong plus.
- Willingness to travel up to 30%, based on business needs.
Technical Stack
- Salesforce
- Pendo
- Domo
- JIRA
- ChurnZero
Team & Environment
You will be a key part of a growing Client Success team within a mission-driven company that welcomes the challenges of a startup environment. We are dedicated to building a diverse, inclusive, and authentic workplace.
Benefits & Compensation
- Competitive Salary
- Medical, Vision & Dental Benefits
- 401k
- Stock Options
- HSA Contribution
- Learning Stipend
- Flexible PTO Policy
- Quarterly company ME (mental escape) days
- Generous Parental Leave policy
- Home Office Stipend
- Mobile Phone Reimbursement
- Home Internet Reimbursement for Remote Employees
- Anniversary & Milestone Celebrations
Work Mode
This role follows a local-city work mode. Candidates should be located in the Eastern US, with preference for the Boston, Philadelphia, or New York City areas.
Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.
