Raspberry AI is hiring an Enterprise Customer Success Manager to own strategic relationships with leading fashion brands and retailers. You will guide them through the adoption of generative AI, transforming their design and merchandising processes. In this role, you’ll lead engagements from onboarding through upsells and renewal, ensuring teams leverage the platform effectively to unlock measurable business outcomes.

What You'll Do

Own long-term relationships and commercial outcomes for a portfolio of fashion brands and retailers, including renewals, retention, and expansion.
Drive strategic conversations with key decision-makers to help them maximize value from Raspberry AI.
Manage the full post-sale lifecycle, ensuring seamless renewals and identifying upsell opportunities.
Partner with customer teams to define success metrics, create onboarding and adoption plans, and drive usage across their organizations.
Guide brands in integrating Raspberry AI into design and merchandising workflows, ensuring measurable ROI.
Facilitate regular business reviews to align on goals and uncover growth opportunities.
Monitor account health and product usage, proactively engaging customers to drive deeper adoption of key features.
Maintain customer information and interactions within CRM, track key success metrics, and identify churn risks early.
Work closely with Product, Engineering, and Support to surface feedback, influence the roadmap, and ensure timely resolution of issues.
Collaborate with Sales to align on account strategy, pricing conversations, and long-term growth.
Participate in team meetings and contribute to the ongoing improvement of account management processes and strategies.
Develop resources and share them with relevant customers.

What We're Looking For

Bachelor’s degree and relevant experience.
~6 years in a customer-facing role, ideally in enterprise SaaS account management, customer success, or strategy consulting.
Experience in an early-stage start-up environment (under 100 people).
Demonstrated experience owning customer relationships, driving renewals, and securing expansions; estimated ARR value of 3M+.
Empathetic, customer-centric approach with a genuine desire to help customers succeed.
Skilled at navigating complex organizations and identifying key decision-makers across functions.
Ability to drive negotiations and lead difficult conversations with stakeholders.
Experience conducting ROI analyses and building financial models to demonstrate value.
Skilled at analyzing usage trends and developing benchmarking models.
Proficient in building pricing models and performing calculations and discounts with precision.
Ability to package insights into executive-level presentations and tell a compelling story.
Demonstrated ability to tailor communication for different audiences.
Strong verbal and written communication skills in a remote environment.
Ability to work independently and as part of a collaborative team in a fast-paced environment.
Highly organized and detail-oriented, able to manage multiple tasks and prioritize effectively.
Skilled at managing multiple projects and accounts with a high degree of accuracy and tracking.
Excitement about generative AI and exploration of available tools.
Proficiency in CRM software and other customer success tools.