Ent Credit Union is hiring an Ent Credit Union Full-Time Bilingual - Spanish - Call Center-Member ...

Full-Time Bilingual - Spanish - Call Center-Member Service Representative I or II This position is slated to commence on 1/5/2025, necessitating 5 weeks of compensated training at the organizational headquarters in Colorado Springs, Colorado. This is a strictly in-office role located at Ent Credit Union Headquarters, with no remote work options. Required work schedule encompasses Monday through Friday, 7:00 am to 6:00 pm (with variable shift times) and Saturdays from 8:00 am to 3:00 pm. Ent Credit Union's mission centers on enhancing the financial well-being of those we serve. As a not-for-profit organization, we prioritize people over profits and actively invest in community development. Our expanding team seeks passionate individuals committed to broadening our service reach throughout Colorado. The Member Service Representative must deliver precise information, actively cross-sell products, and maintain professional, responsive member interactions. Responsibilities include comprehending credit union policies, regulatory compliance, and safeguarding member and organizational assets. Essential Functions for Member Service Representative Call Center I: - Process member requests accurately - Verify member identities using current procedures - Identify and escalate priority issues - Maintain comprehensive product/service knowledge - Provide referrals across lending, investments, electronic banking - Participate in ongoing training - Adhere to Bank Secrecy Act regulations Essential Functions for Member Service Representative Call Center II: - Build and retain member relationships - Answer inquiries and troubleshoot problems - Perform certificate maintenance - Handle online banking inquiries - Resolve member concerns comprehensively - Demonstrate extensive product/service understanding - Submit consumer and business credit card applications Minimum Qualifications: Member Service Representative Call Center I: - High School Diploma/G.E.D. - 6+ months customer service experience (preferred) - Inbound phone experience (preferred) - Sales experience (preferred) - Financial institution experience (preferred) - Bilingual - Spanish Member Service Representative Call Center II: - High School Diploma/G.E.D. - 1+ years combined experience in inbound phone and financial services - Sales experience (preferred) - Bilingual - Spanish Technical Skills: - Strong customer service orientation - Proficient computer skills - Windows and Microsoft Office proficiency - Symitar experience beneficial - Strong communication abilities - Organizational capabilities - Typing and ten-key skills Compensation Ranges: - Member Service Representative Call Center I: $18.75 – $19.75 - Member Service Representative Call Center II: $20.60 - $23.48 Comprehensive benefits package includes: - Health insurance - 401(k) with automatic contributions - Paid time off - Volunteer time - Educational support - Exclusive financial discounts Application closing date: 12/15/2025 Equal Opportunity Employer