About the Role
The Enrollment Coordinator ensures smooth initiation of patient services by managing documentation, verifying eligibility, and serving as a point of contact during onboarding.
Responsibilities
- Coordinate the patient enrollment process from initial contact through onboarding completion
- Verify insurance and eligibility information accurately and promptly
- Maintain up-to-date and secure patient records in compliance with privacy standards
- Communicate clearly with patients to collect required documentation
- Collaborate with clinical and administrative teams to support timely service initiation
- Track enrollment metrics and report progress to supervisors
- Resolve discrepancies in patient information efficiently
- Ensure adherence to regulatory and organizational policies
- Follow up with patients who have incomplete enrollment files
- Assist in improving enrollment workflows based on operational feedback
- Respond to internal inquiries about enrollment status
- Schedule orientation sessions and notify relevant parties
- Maintain confidentiality of sensitive health information
- Support training efforts for new enrollment staff when needed
- Use electronic health systems to update and retrieve patient data
- Identify barriers to enrollment and escalate appropriately
- Ensure all consent forms are properly signed and stored
- Coordinate with external partners when third-party verification is required
- Monitor daily enrollment volume and adjust priorities accordingly
- Provide updates to patients regarding their enrollment status
- Assist in audits by retrieving enrollment records
- Stay current with changes in enrollment protocols and guidelines
- Enter accurate data into designated databases within established timelines
- Support cross-functional initiatives related to patient access
- Maintain organized digital and physical filing systems
Compensation
Competitive hourly rate based on experience
Work Arrangement
Hybrid remote with required office presence as needed
Team
Collaborative team environment focused on patient services and operational efficiency
About the Role
This position plays a key role in ensuring patients can access care quickly by managing the administrative steps required at intake. The coordinator acts as a liaison between patients, providers, and support teams to maintain accurate records and reduce delays in service initiation.
What We’re Looking For
We need someone detail-oriented who thrives in structured processes and values accuracy. The ideal candidate is comfortable using digital tools, communicates clearly, and takes initiative when resolving enrollment obstacles.
