Responsibilities
- Lead and develop the EMR Success team
- Drive customer success for EMR integrations
- Be the technical point for triage + escalation (Software Product Manager mindset)
- Build scalable processes and improve the system
- Partner cross-functionally
Requirements
- 5+ years of experience in EMR integrations, interoperability, healthcare IT, lab systems, or related domains
- 3+ years leading teams and scaling cross-functional programs (people leadership + program ownership)
- Experience leading a customer-facing technical/support team (people management + performance management)
- Strong healthcare integration/program delivery background (EMR implementations, portals, or similar), aligned with end-to-end EMR integration work
- Proven project/program management experience managing timelines, customers, and schedules
- Ability to work cross-functionally and manage stakeholder expectations internally and externally
- Strong technical aptitude and comfort driving issue triage in ambiguous situations
- Willingness to travel (up to ~50% depending on customer needs)
- Experience partnering with Engineering/Product teams on integration tooling, automation, monitoring, and scalability improvements
- Strong understanding of privacy/security requirements in healthcare (HIPAA)
Nice to Have
- Master’s a plus
Benefits
- Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
- Open, transparent culture that includes weekly Town Hall meetings
- The ability to indirectly or directly change the lives of hundreds of thousand patients
- Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
- Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
- Supplemental fertility benefits coverage
- Retirement savings program including a 4% Company match
- Increase paid time off with increased tenure
- Latest and greatest hardware (laptop, lab equipment, facilities)
Work Arrangement
Hybrid
Additional Information
- Travel is required
