Tutor Me Education is hiring an Educational Case Manager to be integral to student success by coordinating virtual tutoring, tracking progress, and providing quality service. You will operate seamlessly in a virtual environment, managing sessions and supporting Regional Operations.

What You'll Do

Actively support Tutor Me Education Regional Operations.
Provide outstanding academic services to students and their families.
Operate seamlessly in a virtual operating environment.
Maintain operating standards including people, financial, and academic standards.
Ensure delivery of programs and initiatives for our students and school district partners.
Meet operational excellence standards.
Provide virtual administrative support including answering phones, managing daily business data, and creating schedules.
Manage class schedules to effectively staff sessions and meet company targets.
Manage virtual tutoring sessions.
Monitor all students’ academic progress.
Help ensure flawless execution of programs and initiatives.
Manage your own time in compliance with company and regulatory requirements.
Conduct conferences with partner program directors to review progress and renew enrollments.
Build relationships with students and their families.
Foster an environment of open communication to ensure positive conflict resolution.

What We're Looking For

Clear and excellent English communication, technology, and organization skills.
Strong time management, planning, and prioritization.
Ability to organize and manage multiple responsibilities successfully.
Professional and approachable demeanor.
Ability to prioritize and focus on key objectives, which may change monthly.
Effective communication in virtual environments.
Proficient in using all communication media including in person, phone, and video.
Ability to build engagement and trust in virtual relationships.
Works well with others.
Learning agility to adapt to changes in work environment.
Able to acquire new skills as required.
Ability to engage, manage and grow virtual relationships with customers, employees, and business partners.
Ability to manage remote teachers.
Ability to work independently.
High tolerance for ambiguity.
Bachelor’s Degree required.
2-3 years progressive career growth.
Experience working in a virtual operations and team environment.
Proficient in Microsoft Office and Google applications.