Edubini GmbH is hiring an E-Mail Support (m/w/d)

Are you passionate about delighting customers and providing exceptional assistance? As a crucial member of our customer support team, you'll be the primary point of contact for client communications via email. Your role involves addressing inquiries about orders, deliveries, and returns, swiftly resolving issues, and ensuring each interaction concludes with a positive experience. Through your dedicated efforts, you'll help families enjoy our products without worry. We are a dynamic and rapidly expanding e-commerce scale-up located in the Speicherstadt area of Hamburg. Our mission centers on inspiring children through innovative learning-focused products. Tasks: - Process customer queries related to orders, deliveries, and return procedures - Resolve payment matters involving PayPal, Klarna, and Shopify Payments - Manage and respond to customer reviews on platforms like TrustPilot Qualifications: - Previous experience in customer support or community management - Proficiency with ticket management systems such as Zendesk - Exceptional written communication skills in both German and English - Familiarity with shop systems like Shopify (preferred) Benefits: - Modern office in Hamburg's Speicherstadt – An inspiring workspace overlooking the Elbphilharmonie - Flexible working arrangements – Remote, hybrid, or on-site options available - Cutting-edge equipment – MacBook, adjustable desk, and resources for peak performance - Rapid growth and personal development opportunities - Career progression without bureaucratic barriers - Exciting team travels and offsite events Apply now with your resume and a brief explanation of why you're the ideal candidate for this position! Updated: 1 day ago Job ID 15285093 Edubini GmbH 1-10 employees Online and mail-order retail Edubini is one of the fastest-growing e-commerce scale-ups in the German-speaking region, offering a modern work culture, a young and motivated team, and... Website | Instagram