As a Dutch-Speaking Customer Support Specialist, you’ll be the main point of contact for customers in the iGaming space, providing clear and timely support across phone, email, and live chat. Based in Malta, you’ll work within a fast-paced environment that values accuracy, compliance, and customer trust.
Key Responsibilities
- Respond to customer inquiries using multiple communication channels
- Assist with withdrawal requests and resolve payment-related issues
- Review and verify KYC documents, applying due diligence procedures
- Conduct account security and transaction monitoring
- Coordinate with internal teams including payments, fraud, and compliance
- Track customer patterns and help refine internal workflows
- Manage cases independently from initiation to closure
- Support team performance by meeting service level goals
What You Bring
- Fluent communication skills in both Dutch and English
- Experience or readiness to handle financial and identity verification processes
- Strong attention to detail when reviewing transactions and documentation
- Ability to collaborate across departments to resolve complex cases
- Problem-solving mindset with a focus on continuous improvement
- Reliability in meeting performance metrics and operational standards
Why This Role Matters
You’ll gain direct exposure to core areas like fraud prevention, payment operations, and regulatory compliance. Working in Malta offers a unique blend of professional growth and cultural experience, positioning you at the heart of the European iGaming sector. This role is ideal for those looking to build a career in a globally connected, highly regulated industry.
