Mercier Consultancy is hiring a Dutch-speaking Customer Service Representative to join our team supporting a leading commercial vehicle company. You will be the direct point of contact for Dutch-speaking clients, providing information and resolving inquiries regarding their commercial vehicle needs.

What You'll Do

Handle customer inquiries related to commercial vehicles, including product specifications, pricing, and availability via phone, email, and chat in Dutch.
Assist customers with order placements, service requests, and any issues they may encounter.
Provide detailed information about financing options, warranty details, and maintenance services.
Resolve customer complaints with a focus on customer satisfaction and retention.
Document all interactions accurately in the CRM system for future reference.
Collaborate with sales and technical teams to ensure seamless communication and service delivery to clients.
Stay informed about product updates and industry trends to better assist customers.

What We're Looking For

Fluency in Dutch (both written and spoken) is essential.
Prior experience in customer service, preferably in the automotive or commercial vehicle sector.
Excellent communication skills and a strong customer-oriented approach.
Ability to solve problems effectively and handle customer inquiries professionally.
Strong multitasking abilities and the capacity to manage multiple inquiries at once.
Familiarity with CRM software and basic computer applications.
Willingness to work flexible hours, including evenings and weekends if necessary.