Mercier Consultancy is looking for a Dutch Speaking Client Support Specialist to provide exceptional customer support to our Dutch-speaking clients. You will be the first point of contact, assisting with inquiries and working collaboratively to resolve issues and enhance the client experience.

What You'll Do

Provide excellent customer support to Dutch-speaking clients via phone, email, and chat.
Assist with inquiries related to products, services, and account operations.
Work collaboratively with team members to resolve client issues and enhance the overall experience.
Document client interactions and feedback to help refine service offerings.
Identify opportunities to improve service delivery and client engagement.
Stay informed about company products and industry trends to provide valuable insights.
Engage in ongoing training and development to improve customer support skills.

What We're Looking For

Fluency in Dutch and English, both written and spoken, is essential.
Willingness to relocate and adapt to a new cultural environment is necessary.

Nice to Have

Experience in customer support, client services, or a similar role is preferred.
Proficiency in using customer support tools and software is advantageous.