CoreX is looking for a Dutch + English Customer Care Specialist to provide support for innovative smart energy-saving technology. You will act as the link between customers and our products, handling inquiries, billing, and app troubleshooting while sharing customer feedback.
What You'll Do
- Deliver support via email, chat, and phone with a friendly, helpful tone.
- Educate customers about products and services and resolve issues proactively.
- Investigate and resolve complex customer queries using a detail-oriented mindset.
- Stay current with product updates as smart home energy solutions evolve quickly.
- Maintain accurate records of all customer interactions and feedback.
- Share customer insights that can improve products and the service experience.
- Collaborate cross-functionally with other teams to improve processes and increase customer satisfaction.
What We're Looking For
- Based in Bosnia and Herzegovina, Croatia, or Serbia.
- Fluent in Dutch (C1) and proficient in English (B2 or higher), both written and spoken.
- Minimum 1 year of customer support experience in a multichannel environment.
- Compassionate, a great communicator, and empathetic.
- Curious, analytical, and a problem-solver.
- Comfortable using multiple software tools simultaneously, including different CRMs and ticketing systems.
- Willing to keep up with constant change and learning in a startup environment.
- Interest in sustainability and smart home technology.
Technical Stack
- Intercom
- Client's internal backend system
- CRMs
- Ticketing systems
Team & Environment
You will collaborate cross-functionally with other teams to improve processes and increase customer satisfaction.
Benefits & Compensation
- Option to work from the comfort of home.
- Standard work hours for work-life balance: 8 AM – 4 PM or 9 AM – 5 PM, Mon-Fri.
- Stable and competitive income.
- Additional vacation days based on tenure.
- Opportunity to grow and develop in your career.
- MultiSport membership option (currently in Croatia only).
- Transparent and open work culture with a great team.
Work Mode
This is a remote position open to candidates based in Bosnia and Herzegovina, Croatia, or Serbia.
CoreX is an equal opportunity employer.
