About the Role
This role involves guiding clients through implementation and adoption of security platforms, ensuring alignment with best practices and operational goals while delivering expert-level technical support.
Responsibilities
- Collide client requirements with platform capabilities to design effective security solutions
- Support deployment of cloud-native security tools across diverse IT environments
- Conduct technical workshops and training sessions for customer teams
- Diagnose and resolve integration issues between security systems and cloud infrastructure
- Collaborate with engineering teams to escalate and track product defects
- Document customer configurations and solution architectures
- Assist in defining metrics for security posture evaluation
- Provide post-implementation support and optimization recommendations
- Translate technical specifications into actionable implementation plans
- Engage in pre-sales activities to demonstrate platform capabilities
- Validate system configurations against security compliance standards
- Troubleshoot performance bottlenecks in distributed environments
- Maintain up-to-date knowledge of cloud service provider ecosystems
- Support incident response efforts involving cloud workloads
- Advise on migration strategies from legacy to modern security platforms
- Participate in customer success reviews and technical health checks
- Assist in crafting runbooks for automated security operations
- Evaluate new features for customer impact and adoption readiness
- Coordinate with partners during joint implementation projects
- Deliver proof-of-concept engagements for new deployments
- Monitor customer adoption trends and identify areas for improvement
- Ensure alignment between operational workflows and platform functionality
- Guide configuration of security policies in cloud environments
- Support audit preparation activities related to cloud security
- Facilitate knowledge transfer between teams and stakeholders
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of the customer-facing technical team supporting cloud and security operations
About the Team
- This group specializes in enabling organizations to secure their cloud infrastructure through strategic guidance and hands-on technical support.
- Team members work closely with customers to ensure successful deployment and long-term value from security platforms.
What We Value
- Technical depth combined with customer empathy
- Proactive communication and follow-through
- Commitment to continuous learning and improvement
- Collaboration across functional boundaries
Available for qualified candidates
