Requirements
- 5+ years of professional exempt level automotive retail/wholesale experience.
- Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
- Deep understanding of what drives customer behavior, improves the customer experience, increases sales out of the service drive, and increases retention and loyalty.
- Deep understanding of dealership operations and systems on the Aftersales side of the business, including profit drivers, loyalty drivers, and retention drivers, how to effectively analyze and leverage data to develop and implement operations strategies.
- Ability to communicate effectively with a broad range of individuals, from customers to members of MMNA leadership.
- Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality.
- Must maintain a valid unconditional driver’s license and an approved driving record.
Nice to Have
- Automotive retail sales experience on the Sales Operations/ “new car sales” side.
- Automotive OEM experience in a corporate department, such as Marketing, Warranty, Customer Service or Customer Experience.
- ASE certification in four or more areas (ability to consult directly with service advisors and technicians and understand their role in the customer experience is a huge plus).
Benefits
- Comprehensive healthcare coverage, including medical, dental, and vision plans.
- Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
- Assigned vehicle, contingent upon a satisfactory driving record.
- 401(k) with Company match and annual contributions based on years of service.
- Professional development opportunities, including training, tuition reimbursement, and employee resource groups.
- Up to 30 days of paid time off, including holidays, vacation, and other leave options.
- Collaborative workspace where ideas flow freely.
Work Arrangement
Hybrid
Team
Team size: 9. Structure: Dealers
Additional Information
- Frequent travel to the dealers in your district is required.
- Must maintain a valid unconditional driver’s license and an approved driving record.
