OnePay is hiring a Disputes Operations professional to manage day-to-day operations with a focus on controls and accounting exceptions. This role directly impacts OnePay’s vision by becoming an expert in regulatory requirements and money movement related to disputes.
What You'll Do
- Manage daily accounting exceptions and failure queues generated in our disputes case management platform and after ledger reconciliation.
- Review and resolve money movement related queues generated due to special account status.
- Provide feedback to operational teams if manual errors are observed leading to accounting exceptions.
- Act as a subject matter expert to review and resolve escalations that require advanced investigations.
- Identify opportunities, build business cases, and prioritize initiatives to improve quality and efficiency.
- Perform root cause analysis when issues arise and create quick workarounds while driving permanent solutions.
What We're Looking For
- 3-5+ years of experience in the disputes/fraud space.
- Working knowledge of transaction posting and experience with ledger reconciliation.
- Working knowledge of industry best practices (fraud & disputes lifecycle) and network rules and chargeback processes (Mastercard).
- Working knowledge of regulatory requirements (Regulation E and Regulation Z).
- Comfortable managing competing priorities and urgent requests.
- An act-like-an-owner mentality with a bias toward taking action.
- A high level of integrity and ability to manage sensitive information.
- Self-motivated, analytical thinker with exceptional attention to detail.
Team & Environment
You will work closely with various operations and finance teams within a culture that is ready to run, hungry and driven by urgency, exceptional at what they do with low ego, and comfortable operating in motion.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
