Solventum is hiring a Discontinuation of Therapy Lead

At Solventum, we partner with the brightest minds in healthcare to enable better, smarter, safer care. We are hiring a Discontinuation of Therapy Lead to provide leadership, training, and mentorship to DOT Customer Service Representatives, ensuring high-quality service delivery and adherence to standards.

What You'll Do

• Provide leadership, training, and mentorship to DOT CSRs to ensure high-quality service delivery and adherence to DOT Standardization Program standards.
• Manage escalated calls, research and resolve customer issues, and support problem resolution in accordance with SOPs, HIPAA, and regulatory guidelines.
• Monitor daily reports, track error trends, coach staff, and ensure worklist completion for unbilled accounts.
• Identify and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Serve as the primary resource for the region, offering backup support to supervisors and leading special projects.

What We're Looking For

• High School Diploma/GED or higher from an accredited institution
• Two (2) years of healthcare customer service experience with familiarity in medical terminology
• One (1) year of experience in Discontinuation of Therapy (DOT) processes
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice to Have

• Experience in a post-acute care setting (Home Health, Skilled Nursing, Wound Care, or similar)
• Strong customer service, problem-solving, and communication skills
• Ability to multi-task, adapt to change, and maintain confidentiality
• Previous leadership or mentoring experience (external candidates only)

Technical Stack

• Microsoft Office (Word, Excel, Outlook)

Benefits & Compensation

• Medical, Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits
• Compensation Range: $54,530 - $66,647

Work Mode

This is a hybrid position based in San Antonio, Texas.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.