About the Role
Lead the development and execution of partnership strategies while overseeing client success initiatives to drive retention, satisfaction, and long-term growth.
Responsibilities
- Develop and maintain strategic alliances with key industry partners
- Lead client onboarding processes to ensure smooth integration and early engagement
- Monitor client satisfaction and implement improvements based on feedback
- Drive retention strategies through proactive account management
- Collaborate with internal teams to align service delivery with client expectations
- Identify expansion opportunities within existing client accounts
- Manage contract negotiations and partnership agreements
- Track performance metrics related to client success and partnership outcomes
- Serve as primary point of contact for high-value clients
- Coordinate cross-departmental efforts to resolve client challenges
- Design and implement client education and support programs
- Maintain up-to-date knowledge of market trends and partner landscapes
- Present quarterly business reviews to clients and stakeholders
- Ensure alignment between partnership goals and organizational strategy
- Lead onboarding and training for new partnership team members
- Evaluate partner performance and recommend optimization strategies
- Foster a culture of accountability and client-centric service delivery
- Support the development of service level agreements and success benchmarks
- Manage escalations and critical client issues promptly
- Contribute to product and service enhancements based on client insights
- Maintain accurate records in the client relationship management system
- Report on key performance indicators to senior leadership
- Ensure compliance with contractual and regulatory requirements
- Promote best practices in client engagement and partnership development
- Participate in industry events to strengthen partner networks
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexible scheduling
Team
Collaborative team environment with cross-functional engagement
About the Organization
- This organization specializes in peer-led support programs for individuals navigating mental health and recovery challenges.
- Services are delivered through evidence-based models that emphasize lived experience and community connection.
- The team is dedicated to reducing stigma and increasing access to supportive care across diverse populations.
Mission & Values
- Core mission is to empower individuals through shared experience and mutual support.
- Values include authenticity, accountability, equity, and service excellence.
- Work is guided by principles of peer leadership, trauma-informed care, and continuous improvement.
Available for qualified candidates
