Within3 is hiring a Director, Group Engagement Lead (Fixed Term Contract 12 Months- UK Fully Remote)

Within3 is hiring a Director, Group Engagement Lead (GEL) for a 12-month fixed-term contract. In this fully remote UK position, you will create and nurture long-term relationships with clients, ensuring high satisfaction and resolving issues. You will be responsible for planning and leading client-facing meetings, presenting demos and training, and managing project implementation.

What You'll Do

• Build relationships with key employees and stakeholders both internally and externally.
• Assist clients in implementing and using Within3’s online programs and solutions to address their business needs with creative thinking and planning.
• Drive regular meetings with clients to ensure strategic recommendations to the Client Strategy and Sales team.
• Ensure that client’s engagement goals are being met by routinely leading discovery conversations.
• Own technical support and escalate issues as appropriate.
• Increase usage and client awareness of all Within3 offerings across multiple projects.
• Ensure both the company and clients adhere to contract terms.
• Maintain a high level of NPS score (8+) and product adoption.
• Collaborate with internal teams (e.g. strategy, sales, marketing, engineers, senior management) to address clients’ needs.

What We're Looking For

• Background in Client Success, SaaS, agency services or equivalent experience.
• Client-oriented attitude with strong organizational, communication, and interpersonal skills.
• Problem-solving aptitude with experience building long-term client relationships.
• Must be able to prioritize work between simultaneous clients, programs, and time zones.
• Ability to track and construct project deliverables to support successful client projects.
• Lead Within3 product training to our clients, agencies, and end-users.
• Routinely engage with internal trainings to tailor specific product recommendations to clients.
• Liaise with team members, other departments, and clients to produce high-quality sessions with flawless execution.
• Proven track record of meeting and exceeding targets.
• Experience tracking relevant KPIs (e.g. client satisfaction) with working knowledge of CRM platforms (e.g. Gainsight).
• Proficient in Google Suite, MS Office, Dropbox and other project management tools.
• Ability to work well with a remote team.

Nice to Have

• Medical Communications / Pharma industry experience.
• Additional languages such as Spanish, Portuguese, and French.

Technical Stack

• Google Suite
• MS Office
• Dropbox
• CRM platforms (e.g. Gainsight)

Team & Environment

You will report to the Vice President, Group Engagement, Client Success. Within3 fosters a dynamic and collaborative culture where innovation is encouraged.

Benefits & Compensation

• Fully remote home-based flexible working.
• Create your own home working space, including MacBook Pro and monthly communication allowance.
• Work Life Balance.
• A competitive compensation package & benefits programme aligned to your location.
• Growth & advancement in a forward thinking and dynamic organization.

Work Mode

This is a fully remote position based in the UK.

Within3 is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at Within3 regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.